HOW CAN WE HELP
SUPPORT

FREQUENTLY ASKED QUESTIONS

We receive many inquiries on a daily basis from people seeking advice. Here you’ll find the answers to the most frequently asked questions. If you still can’t find the answer to your question – feel free to give us a call at 1-800-961-2538.

Q1: I have been told wireless systems are unreliable, is this true?

That was probably true a few years ago, but new technology has made wireless systems virtually as good as any wired system, but with their own particular advantages.

Q2: I have been told wireless systems are not as good looking as traditional alarm systems - is this true ?

Again, probably true a few years ago, but the new systems are just as sleek looking as the alternatives.

Q3: Can you operate the system with remote control or keypad?

Yes, you can do either as standard.

Q4: Do you supply a full installation service?

Yes, Crime Alarms install all of our security systems.

Q5: Do you require mains electricity?

Yes, we do require connecting the system to mains electricity.

Q6: What about in a power cut, what happens to the alarm?

The alarms have a full battery back up system.

Q7: We have pets, how can the system cope with these?

We can use door & window sensors in any room you want pets to be active in.

Q8: What warranty do you give on systems and installations?

We supply a full 1-year warranty on parts & labour.

Q9: What if we change the layout of a room, can you move sensors to cope with this change?

Yes, that is the beauty and flexibility of wireless systems.

Q10: Can we add sensors to the system if we add extensions to the building?

Yes, we can add sensors at any time in the future, with minimal fuss.

Q11: Can the alarm system ring selected telephone numbers in the event of activation?

Yes, we have automatic messages relayed to up to four telephone numbers.

Q12: Can we have the alarm system connected to a central monitoring station?

Yes, we can supply 24-hour monitoring.

Q13: Is the external bell box (siren) a working unit or is it a dummy?

Unlike some well-known systems the external siren is a working unit.

Q14: Could we have two working sirens?

You can have as many working sirens as you wish.

Q15: Can we have an additional dummy siren fitted on a garage or the rear of the house?

Yes, we can supply and fit dummy sirens.

Q16: Do you offer a service contract?

Yes, we offer service contracts on all of our systems.